FAQ

How can I purchase the products from SINANO?
Yes, you can purchase the products from us through PayPal or Square. Also you can purchase from our online store.
Which forwarder SINANO use for shipment to overseas?
We will arrange with EMS to overseas.
How long does it take to ship after payment?
It usually takes one or two business days after payment.
Do you have English catalogue?
Yes, we have English catalogue. Please go to below URL. SINANO Product Catalog
Is there any SINANO directly managed shops in Japan?
Yes, we have 3 directly managed shops in Tokyo and Yokohama. Following is the information of shops in Tokyo. 1. Cane Shop SINANO Kichijoji 4-1-1 Honmachi, Kichijoji, Musashino-City, Tokyo 180-0004 JAPAN Open hour : 11:00～19:00 ( Close : Tuesday) 2. Cane Shop SINANO Yurakucho 2-10-1 Tokyo Kotsu Kaikan, Yurakucho, Chiyoda-ku, Tokyo 100-0006 JAPAN Open hour : 11:00～19:00 ( Close : Sunday, public holiday) 3. Cane Shop SINANO Yokohama 4F 2-2-1 Yokohama Landmark Plaza, minatomirai, Nishi-ku, Yokohama-shi Kanagawa 220-0012 JAPAN Open hour : 11:00～20:00 ( Close : Follows Landmark Plaza schedule)

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